London, Tilbury and Southend Line: Standards
The question
To ask the Secretary of State for Transport, what steps her Department is taking to improve the reliability of the C2C service from Fenchurch Street to Shoeburyness via Laindon and Basildon.
Answered by Simon Lightwood
c2c are an operationally high performing train operating company. From 1 January to 31 March 2024, c2c were the highest performing train operating company in terms of cancellations (1.5 per cent) and third highest for on-time punctuality (81.3 per cent). The Department, Network Rail and c2c are focused on both maintaining high performance, as well as delivering incremental improvements. To deliver incremental improvements, c2c are developing joint performance plans with Network Rail, which has greater emphasis on key parts of the route.
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