Motor Vehicles: Repairs and Maintenance
The question
To ask the Secretary of State for Business and Trade, if his Department will have discussions with the (a) Motor Ombudsman and (b) Ford on (i) wet belt engine problems and (ii) resolution of consumer cases relating to those problems.
Answered by Justin Madders
Consumers experiencing issues with Ford wet belt engines should contact Ford or the retailer directly to resolve the issue. Consumers can also contact the Citizens Advice Consumer Helpline on 0808 223 1133 for advice. If consumers are unable to resolve issues directly, the Motor Ombudsman, which is independent of government, can investigate and seek a resolution.
The Driver and Vehicle Standard Agency (DVSA) has and continues to investigate issues with Ford wet belt engines, including where raised directly by owners. The DVSA will continue to engage with Ford to better understand the reasons for failure and have the power to require Ford to take safety recall action if evidence suggests it is necessary.
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