Aviation: Compensation
The question
To ask the Secretary of State for Transport, what discussions she has had with representatives of the aviation industry on levels of compensation for passengers whose flights are cancelled.
Answered by Mike Kane
Regulation 261/2004 sets out passenger rights in the event of certain flight disruptions. Under this Regulation, passengers who have their flight cancelled are entitled to a refund or alternative flight. In some circumstances, passengers may also be entitled to additional compensation.
Government is committed to working with industry and stakeholders to ensure consumers continue to have a high level of protection whilst travelling by air.
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