Railways: Compensation
The question
To ask the Secretary of State for Transport, how much was paid out to passengers by (a) West Midlands Trains and (b) all train operators as part of the Delay Repay scheme in each of the last 12 months for which data is available.
Answered by Simon Lightwood
The most recent published figures for compensation paid out by train operators to passengers are for 2022-2023 and can be accessed at the following link: www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation.
The figures include both Delay Repay compensation and also discretionary compensation paid by train operators for poor service, for example when toilets on the train are not available for use.
The figures for 2023-2024 are expected to be published later this year.
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