Energy: Billing
The question
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to enable people on a prepayment meter to move onto an energy contract.
Answered by Miatta Fahnbulleh
It is a commercial matter for energy suppliers and their customers to determine which payment method customers should use. Any consumer who wishes to change their payment method or amend their contract should speak to their supplier. It is worth noting that some consumers may choose to have a prepayment meter as it can help them to budget their energy more effectively.
Last year, Ofgem introduced stringent rules for the installation of involuntary prepayment meters, to improve protections for vulnerable consumers. The Government will continue to work with Ofgem to ensure that suppliers only install involuntary prepayment meters as a last resort.
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