Pension Credit: Applications
The question
To ask the Secretary of State for Work and Pensions, whether her Department has made a recent assessment of the potential merits of simplifying the application process for Pension Credit.
Answered by Emma Reynolds
We are streamlining all Pension Credit application routes by using information held internally to reduce the number of questions the citizen must answer.
A key objective of DWP’s Service Modernisation Programme is to utilise end user research to understand how the application process should operate in the future and consider the opportunities on how services can be more user friendly and easily accessible for citizens.
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