Railways: Mobility Scooters

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by the Office of Rail and Road (ORR).  An ATP sets out, among other things, the arrangements and assistance that an operator will provide to protect the interests of disabled people using its services and to facilitate such use.

Operators may offer a scooter card scheme which allows passengers to apply for a permit for the carriage of their scooter based on its dimensions and other relevant information reasonably requested by the operator. This flexibility is allowed by the ORR given the variety of mobility scooters, different types rolling stock that may call at an operator’s station (often for different operators’ services), as well as the potential infrastructure restrictions at stations. ORR require operators to publish clear information about what mobility scooters they do / don’t accept, and where and this information is available on operators’ websites.