VerbatimParliament, as it happens

Pension Credit

Asked by Dr Luke EvansConservativeDepartment for Work and PensionsTabled Answered 11 October 2024UIN 5385

The question

To ask the Secretary of State for Work and Pensions, what the average processing time for a Pension Credit application was in the latest period for which data is available; and whether she has taken steps to improve that processing time.

Answered by Emma Reynolds

The most recent information on processing times for Pension Credit was published in the DWP Annual Report and Accounts published on 22nd July 2024 (link to ARA 23/24). This shows that in 2023/24 DWP cleared 192,000 Pension Credit claims within the planned 50 working day timescale, equating to 77.7%. The department has secured funding for additional staffing to improve processing times.

Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →

Open this question in Verbatim →

Every written question, searchable

155,000 questions tabled since the election, with the answer each department gave — and the ones still unanswered, with the clock running. Free to search.

Search written questions →Read on Verbatim