Pension Credit
The question
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to simplify the pension credit application process.
Answered by Emma Reynolds
The Department continues to assess the Pension Credit service. This led to the introduction of the online claim process, providing customers with a convenient alternative claim route, alongside the existing telephony and paper application methods. As the Department continues to modernise the Pension Credit service, we continue to review the user experience, balancing simplification of application with capturing the right information to ensure accuracy of award.
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