Court of Protection
The question
To ask the Secretary of State for Justice, what recent assessment she has made of the effectiveness of the Court of Protection's communications; and whether she has had discussions with them on improving their application processes.
Answered by Heidi Alexander
The central office for the Court of Protection installed a new telephone system on 29 April 2024. This has helped the court to monitor demand and move resource to address peak call times as well as using the interactive voice response technology to direct callers to the most appropriate place for help.
Additionally, an online form for Property and Affairs Deputyship cases has enabled the digital submission of application for both legal professionals and citizens. The uptake of this digital service is at nearly 90% and it has enabled the court to process applications more quickly and efficiently. His Majesty’s Court Service is committed to continually improving this service and is looking for opportunities to expand the digital submission portal process to other types of application.
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