Mental Health Services: Tees, Esk and Wear Valleys NHS Trust
The question
To ask the Secretary of State for Health and Social Care, how many complaints relating to the mental healthcare service at Tees, Esk and Wear Valleys NHS trust there have been in each of the last three years.
Answered by Stephen Kinnock
The following table shows information on concerns received by Tees, Esk and Wear Valleys NHS Foundation Trust between 2021/22 and 2023/24:
Reporting year | Local issue resolution | Concerns raised with Patient Advice and Liaison Service | Complaints | Total |
2023/24 | 206 | 1,773 | 498 | 2,447 |
2022/23 | n/a | 2,446 | 338 | 2,784 |
2021/22 | n/a | 2,281 | 293 | 2,574 |
Source: Tees, Esk and Wear Valleys NHS Foundation Trust Quality Accounts
Note: Concerns can range from an issue with a person’s care to environmental factors, such as parking on the Trust’s sites.
The Trust has advised that all complaints are managed in line with national guidance and it is committed to providing opportunities for its patients, their carers or their families to seek advice or information, raise concerns or make a complaint about the services that the Trust provides.
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