Child Maintenance Service: Standards
The question
To ask the Secretary of State for Work and Pensions, what data her Department holds on average response times to queries from users of the Child Maintenance Service since 2019.
Answered by Andrew Western
The Child Maintenance Service (CMS) are committed to delivering the best possible service to all customers. Customers can contact the CMS in a number of different ways.
This could be via the telephone, by post or through the CMS online service. Depending on what the query is and how it was made, response times can vary.
Whilst the DWP does not collate data on average response times for all queries across different CMS channels, we are working to improve the efficiency of our customer interactions. We will continue to review, evaluate, and enhance our service lines to meet demand and deliver a quality customer service.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →