NHS: Public Consultation
The question
To ask the Secretary of State for Health and Social Care, whether his Department is using (a) artificial intelligence and (b) a third-party organisation to assess responses to the consultation entitled Change NHS: A health service fit for the future, published on 21 October 2024.
Answered by Karin Smyth
The Department has commissioned an external supplier, Thinks Insight and Strategy, to help run the engagement for the 10-Year Health Plan for England. The portal is hosted via the online platform Go Vocal, who are a contracted supplier of Thinks Insight and Strategy. Go Vocal use a natural language processing tool to moderate content on the platform, in addition to Thinks Insight and Strategy running manual checks.
Yonder Data Solutions will be responsible for thematically analysing and coding anonymised responses to the online portal. Yonder Data Solutions are a contracted supplier of Thinks Insight and Strategy. Anonymised data will be analysed using a mixture of human and artificial intelligence coding, with manual quality checks carried out.
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