ICT: Advisory Services
The question
To ask the Secretary of State for Science, Innovation and Technology, with reference to his Department’s Commercial Pipeline for October 2024, published on 22 October 2024, what steps he is taking to ensure adequate technical support during the life of the Service Desk contract.
Answered by Feryal Clark
The re-procurement of the Service Desk has been included in the Department’s Commercial Pipeline as potential activity. The Department for Science, Innovation and Technology makes no commitment that the requirement will be procured. Activity to assess value for money and merits of providing the service in-house will be carried out through a Delivery Model Assessment, in accordance with Government Sourcing Playbook and Department’s Commercial Assurance Process. This activity has recently commenced, and the assessments have not been completed. Any resulting contract would be supported by contractual performance mechanisms to ensure adequate technical support throughout the life of the contract.
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