Communications Ombudsman: Powers
The question
To ask the Secretary of State for Science, Innovation and Technology, whether he has made a recent assessment of the potential merits of reviewing the Communications Ombudsman's powers to increase the accountability of telecommunications providers.
Answered by Chris Bryant
The Communications Ombudsman is one of two Alternative Dispute Resolution (ADR) schemes accredited by Ofcom, the independent regulator of services, in the telecoms sector.
Ofcom launched a review of ADR in November 2023 which examines the extent to which schemes are working effectively, whether customers are receiving an accessible and fair service; and the potential need for changes to the monitoring of performance. Ofcom expect to provide an update on their review by the end of the year.
The government will consider any potential next steps once Ofcom’s review has concluded.
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