Universal Credit
The question
To ask the Secretary of State for Work and Pensions, if she will take steps to (a) advise claimants migrating to Universal Credit from legacy benefits to check whether their eligibility for NHS Help with Health Costs will change and (b) include this advice in migration letters.
Answered by Sir Stephen Timms
Jobcentre staff recognise that not all customers are aware of other financial help they may be entitled to. In such cases staff will signpost customers to online financial support.
We do not have plans to include this advice in migration letters. User research suggests that customers can feel overwhelmed with the volume of information in the migration notice, so we are careful about how much we include, focusing on the most relevant information and signpost people to services to support them with making their claim.
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