Voluntary Contributions
The question
To ask the Chancellor of the Exchequer, what assessment she has made of the adequacy of the April 2025 deadline to check for and buy voluntary national insurance contributions.
Answered by James Murray
People normally have six years to pay voluntary National Insurance contributions (vNICs). An extended deadline was put in place to provide transitional arrangements as part of the introduction of the new State Pension (SP), originally ending in April 2023. Since the deadline extension to support customers, the online Check your State Pension forecast was enhanced and launched on 29 April 2024. New functionality enables the majority of working age customers to view their payable gaps and make payments online. This service has successfully allowed a large number of people to self-serve, with a satisfaction rate of over 80%.
The National Insurance helpline remains in place for customers who are unable to use the online service or who need additional assistance. Previous deadlines have resulted in significant telephony demand, and HMRC is putting in place measures to manage the expected demand in the run-up to the 5 April 2025 deadline, including managing the deployment of resources, the use of interactive voice response messaging and directing customers to the digital service.
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