Driving Tests: Internet
The question
To ask the Secretary of State for Transport, if she will make an assessment of the potential merits of implementing (a) fines and (b) other sanctions on companies that use automated software programs to buy driving test appointments.
Answered by Lilian Greenwood
To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests, often at significant profit. The agency encourages all customers to book a test through the official channel on GOV.UK where customers can book, change and cancel tests. The agency does not license any service to resell test slots.
DVSA is deploying enhanced bot protection on its public facing booking system to stop automated systems from buying up tests unfairly. These applications, however, are constantly evolving and changing and DVSA continues to take steps to block cancellation services from accessing the booking system.
DVSA has had a number of external reviews of its bot mitigation methodology and approach. To date, none of the reviews have indicated any improvement was necessary or suggested changes in approach.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →