Water Charges: Low Incomes
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, if he will make an assessment of the potential merits of offering a single social tariff for water for customers on a low income.
Answered by Emma Hardy
It is clear consumers are concerned about their bills. We are therefore continuing to work with water industry to explore options to improve affordability arrangements, including holding the sector accountable for their public commitment to end water poverty by 2030.
The Government is also committed to taking action to address water poverty and help vulnerable customers with their water bills. All water companies have measures in place for customers who struggle to pay for their water and wastewater services, including measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support.
Water companies should ensure that their customers know what support schemes are available and how to use them if they need help.
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