Health Services: Digital Technology
The question
To ask the Secretary of State for Health and Social Care, what plans he has to support people with communication needs access (a) online appointment bookings and (b) other digital healthcare services.
Answered by Karin Smyth
All National Health Service organisations and publicly funded social care providers in England are required to meet the Accessible Information Standard in order to meet the communication needs of patients and carers with a disability, impairment, or sensory loss.
Patients are able to request general practice appointments and manage secondary care appointments through local online tools and the NHS App, which can also be accessed through a web browser. The NHS App is designed to meet international accessibility standards and the services are routinely tested with a range of people with accessibility issues. User reviews and research show the NHS App and website to be highly usable and simple to use. Local online tools must also meet minimum accessibility standards.
Digital healthcare services are part of a multi-channel offering, and patients unable to use digital channels can continue to access services via telephone and through traditional face to face services. Digital services must be designed to alleviate healthcare inequalities rather than exacerbate them. Our goal is to ensure that reducing healthcare inequalities and improving digital inclusion have due focus in wider inclusive user design and delivery for all digital health products and services, including through implementation of the NHS England Digital Inclusion Framework.
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