Water Supply: Compensation
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, what steps he is taking to ensure customers are compensated when water companies fail to meet Ofwat targets.
Answered by Emma Hardy
Under new proposals set out by this Government, households and businesses will be entitled to higher payments from water companies when basic services are hit in a wider range of circumstances – with payments water company customers are legally entitled to when key standards are not met at least doubling.
The Government is also expanding the list of circumstances that can trigger compensation, to include payments for boil notices when drinking water standards drop, and for failures to conduct meter readings or installations as promised. It would mean recent outages in Hastings, Brixham and Bramley earlier this year would have all automatically led to compensation at higher rates for all customers.
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