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Pension Credit

Asked by Steve DarlingLiberal DemocratDepartment for Work and PensionsTabled Answered 5 December 2024UIN 16975

The question

To ask the Secretary of State for Work and Pensions, how many and what proportion of pension credit applicants were waiting for their application to be processed in the period between (a) 29 July 2024 and 17 November 2024, (b) 1 April 2024 and 28 July 2024 and (c) 1 August 2023 and 19 November 2023.

Answered by Emma Reynolds

We have provided outstanding Pension Credit claims at the date nearest to the date requested.

(a) Outstanding PC claims as at end of w/c 11th November 2024 was 91,200 (including Unregistered and Advanced claims)

(b) Outstanding PC claims as at end of w/c 22nd July 2024 was 34,600 (including Unregistered and Advanced claims)

(c) Outstanding PC claims as at end of w/c 13th November 2023 was 25,000 (including Unregistered and Advanced claims)

We are deploying around 500 additional staff to manage the increase in volumes.

Please note, the claims outstanding figures do not include Advanced claims. This data is sourced from the Pension Credit system and for internal departmental use only. As such, they have not been quality assured to the same extent as Official Statistics.

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