Armed Forces: Recruitment
The question
To ask the Secretary of State for Defence, what performance reviews have been conducted on Capita’s role in the recruitment of military personnel in the last five years.
Answered by Luke Pollard
The Army reviews Capita’s performance through multiple routine ‘holding-to-account’ forums and reports, as set out in the Recruitment Partnering Programme contract. This includes monthly measurement against key performance indicators. Additional performance audit reviews, directed by the previous Secretary of State, were conducted in May/June 2021 and July/August 2023.
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