Business: Internet
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to protect the accounts of online businesses business from being erroneously temporarily disabled.
Answered by Feryal Clark
The Government acknowledges the impact of disabled accounts on businesses and that tech platforms need robust complaints systems. The Online Safety Act (OSA) requires in-scope services to have clear and accessible terms of service setting out the kinds of content allowed on their platforms and in what circumstances they might suspend or ban a user.
The OSA also requires in scope services to enable users and affected persons to complain to the service provider if they consider that the provider is not complying with any of their relevant duties or if they believe their account has been unfairly suspended.
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