London, Tilbury and Southend Line: Standards
The question
To ask the Secretary of State for Transport, what steps her Department plans to take to (a) establish and (b) monitor (i) customer service and (ii) other performance standards on the C2C train routes when they are under public ownership.
Answered by Simon Lightwood
c2c services are being brought into public ownership, with the date for transfer scheduled for July 2025. The Annual Business Planning round for 25/26 is currently underway and customer service and other performance standards will be agreed in due course. The Department will continue to hold operators to account for their performance and ensure the best outcomes for passengers.
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