Broadband: Repairs and Maintenance
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to help support people in areas where (a) there is damage to broadband cables and (b) other repairs are required to access to broadband services.
Answered by Chris Bryant
The Department works with Ofcom and communication providers to ensure broadband services are resilient and reliable. All communication providers have statutory obligations to maintain their networks and services. Ofcom has the power to investigate, rectify, and penalise providers for breaches. Consumers can report faults or delays on Ofcom’s website. Additionally, customers of the 10 providers who have signed up to Ofcom’s automatic compensation scheme can be compensated as a result of a delayed repair following loss of service.
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