Personal Independence Payment
The question
To ask the Secretary of State for Work and Pensions, whether her Department plans to take steps to reduce the clearance time for mandatory reconsiderations of Personal Independence Payment decisions.
Answered by Sir Stephen Timms
Whilst we aim to make the right decision as early as possible in the claim journey, Mandatory Reconsideration is a key element of the Department’s decision-making process. It offers customers an opportunity to challenge decisions and provide any additional information which may be relevant to their claim.
We recognise that the most recent data shows an increase in Mandatory Reconsideration clearance times, from 37 calendar days in December 2023 to 71 calendar days in July 2024. To address this, we are recruiting Mandatory Reconsideration Decision Makers and have made overtime available to increase productivity.
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