Jobcentres: Assistive Technology
The question
To ask the Secretary of State for Work and Pensions, if she will ensure that every computer in a jobcentre is equipped with assistive technology.
Answered by Andrew Western
Computers allocated to DWP staff in jobcentres are equipped with the suite of software that comes with the operating system, augmented by specialist software as determined through the reasonable adjustments process on an individual basis to meet the specific needs of the staff member in question.
As part of its commitment to make services accessible to all customers, the Department provides computers for customer use in Jobcentres. All the computers have assistive technology built into those Operating Systems such as screen readers and screen magnification and are managed separately from the wider DWP IT estate.
The Department also provides a range of other items in Jobcentres such as alternative keyboards. Computers for customer use with assistive technology are currently in 634 permanent jobcentres.
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