Water Companies: Accountability
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, pursuant to the Answer of 6 September 2024 to Question 2947 on Water Companies: Accountability, when he expects the consumer water panels to be established.
Answered by Emma Hardy
For too long customers have not been at the heart of the objectives of water companies. This Government believes the interests of customers should be clearly represented and they should play a key role in holding water companies to account on their performance, which is why we have announced powerful new customer panels will be established.
Through the Water (Special Measures) Bill, for the first time in history, customers will get new powers to hold water company executives to account and companies will be required to include customers in decision making. Ofwat will monitor how companies implement this, and customer panels will be vital in delivering accountability and better customer outcomes.
An Ofwat statutory consultation in 2025 will finalise proposals, and further detail on when panels will be established will be set out in due course.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →