Water: Prices
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment he has made of the potential impact of Affinity Water's recent price changes on the financial security of residents in Hertfordshire.
Answered by Emma Hardy
As the independent economic regulator, Ofwat independently scrutinises water company business plans and ensure the prices water companies charge their customers are fair and proportionate. Ofwat published their final determinations for Price Review 2024 on 19 December, which sets company expenditure and customer bills for 2025-2030.
The Government is committed to taking action to address water poverty and help vulnerable customers with their water bills. All water companies, including Affinity Water, have measures in place for customers who struggle to pay for their water and wastewater services, including measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support.
Furthermore, we expect companies to hold themselves accountable for their public commitment to end water poverty by 2030 and will work with the sector to ensure appropriate measures are taken to this end.
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