Universal Credit: Applications
The question
To ask the Secretary of State for Work and Pensions, if she will take steps to make the application process for Universal Credit more accessible for people (a) who are not able to go online and (b) with learning difficulties.
Answered by Sir Stephen Timms
DWP provides alternative channels to make a claim to UC for those who are unable to use the digital channel, this includes telephone or Jobcentre attendance. A home visit may also be considered if additional support is required.
A range of support is available to support customers asked to move to UC. This includes information on gov.uk and support from the Help to Claim service provided by Citizens Advice and Citizens Advice Scotland. Help to Claim offers independent support to customers making a claim to UC, right up until their first full correct payment. Those individuals who are unable to access support via these channels, can go to their local jobcentre where staff will identify the right support to meet their needs to make and/or manage their Universal Credit claim.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →