Railways: Passengers
The question
To ask the Secretary of State for Transport, if she will make an assessment with the Secretary of State for Science, Innovation and Technology of the adequacy of the accessibility of the consultation on Benchmarking operators’ performance in rail passenger assistance, published on 16 December 2024.
Answered by Simon Lightwood
The Office of Rail and Road (ORR), like the Department for Transport, follows Government accessibility standards for its online content - https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps.
ORR outlines the steps it takes to make content on accessible in its accessibility statement https://www.orr.gov.uk/accessibility-statement. The statement also sets out how users can request alternative versions of website content; provide feedback on website accessibility; or make complaints about the accessibility of website content.
For the Benchmarking operators' performance in rail passenger assistance consultation, https://www.orr.gov.uk/search-consultations/benchmarking-operators-performance-rail-passenger-assistance, ORR has provided alternative versions of the consultation document (including larger print and easy read versions) and alternative ways to respond (online form, email, post, easy read form).
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