Aviation
The question
To ask the Secretary of State for Transport, what steps she plans to take to improve consumer protections for air travel.
Answered by Mike Kane
The UK already has a Regulatory framework to protect air passenger rights, including during disruptions such as cancellations and delays, and for disabled and less mobile passenger. The Department for Transport will continue to consider options for strengthening air passenger rights; working with industry, stakeholders and the Civil Aviation Authority (CAA) to ensure consumers continue to have a high level of protection whilst travelling by air.
The Department for Transport launched the Aviation Accessibility Task and Finish Group in November. It brings together industry experts and consumer representatives to identify practical and achievable actions to improve aviation accessibility.
Furthermore, the Department for Transport is continuing work with the CAA exploring how the Air Travel Organisers’ Licensing (ATOL) scheme should operate in the future to continue to provide valued protection for consumers.
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