Primary Care: Standards
The question
To ask the Secretary of State for Health and Social Care, what plans he has to support primary care to reduce the time it takes to receive (a) results and (b) appointments from secondary care services.
Answered by Karin Smyth
The Elective Reform Plan, launched as part of the Government’s Plan for Change, sets out plans to improve patients’ experience, so that it is as smooth, supportive, and convenient as possible. This includes giving them more control and flexibility, and designing care around their needs.
Effective integration of primary and secondary care will be essential to helping ensure results and appointments are communicated quickly to both general practitioners and patients. We have set out improvements to digital tools, including a revolutionised NHS App, to help patients to contact their treatment provider more easily and conveniently, to receive clear information, regular updates, and test results.
By March 2025, patients at over 85% of acute trusts will be able to view appointment information via the NHS App. By December 2025, we will build on the success of digitising appointment letters by making more types of content about patients’ treatment available on the NHS App, such as discharge letters and results.
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