Banks: Urban Areas
The question
To ask the Chancellor of the Exchequer, what recent discussions she has had with the retail banking sector on the accessibility of high street banks.
Answered by Emma Reynolds
The Government understands the importance of face-to-face banking to communities and high streets, and is committed to championing sufficient access for all as a priority. This is why the Government is working closely with industry to roll out 350 banking hubs across the UK. The UK banking sector has committed to deliver these hubs by the end of this parliament. Over 200 hubs have been announced so far, and over 100 are already open.
Alternative options to access everyday banking services can be via telephone banking, through digital means such as mobile or online banking and via the Post Office. The Post Office Banking Framework allows personal and business customers to withdraw and deposit cash, check their balance, pay bills and cash cheques at 11,500 Post Office branches across the UK.
The treatment of customers by UK banks is governed by the Financial Conduct Authority (FCA), which requires firms to provide a prompt, efficient, and fair service to all of their customers. This includes special considerations for vulnerable customers, such as the elderly and disabled. Additionally, under the Equality Act 2010, banks must make reasonable adjustments to ensure their services are accessible to all.
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