Energy: Retail Trade
The question
To ask the Secretary of State for Energy Security and Net Zero, when he plans to respond to the consultation entitled Regulating Third-Party Intermediaries (TPIs) in the retail energy market, published on 20 September 2024.
Answered by Miatta Fahnbulleh
Third-party intermediaries (TPIs) like price comparison websites, energy brokers, and auto-switching services are vital in helping consumers navigate the retail energy market, acting as intermediaries between energy suppliers and customers. However, not all TPIs offer optimal services. While most operate ethically and responsibly, there are exceptions. Several consumer harms have been reported, such as TPIs prioritising their own commercial interests over consumers', opaque contracting practices (including verbal contracts in the non-domestic market), instances of mis-selling, inadequate dispute resolution, and poor customer service.
The Government consultation on regulating TPIs in the retail energy market closed on 15 November. A government response will follow in due course once we have reviewed the feedback received.
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