Action Fraud: Internet
The question
To ask the Secretary of State for the Home Department, what recent progress has been made to replace the Action Fraud website with an upgraded reporting system hosted by the City of London Police.
Answered by Dan Jarvis
The Home Office are working with the City of London Police to replace Action Fraud with a new and improved national police reporting service for fraud and cyber crime.
The new service will provide better support services and reporting tools for victims, provide greater intelligence to law enforcement, and allow for greater prevention and disruption at scale. This will include an upgraded call centre and a new user-friendly, accessible website for reporting fraud, offering simpler pathways to support and guidance.
A phased introduction of the new service is underway and will continue throughout 2025.
The first phase, completed in November 2024, saw the introduction of the new crime and intelligence management system. This will improve the analysis of reports, the quality of intelligence drawn from them, and how quickly this is sent to police forces for investigation.
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