Work Capability Assessment
The question
To ask the Secretary of State for Work and Pensions, how many and what proportion of Work Capability Assessments were carried out (a) face-to-face, (b) remotely and (c) on paper in each month since March 2020.
Answered by Sir Stephen Timms
The number and proportion of Work Capability Assessments carried out face-to-face, remotely (by telephone and video) and by paper each month since March 2020 can be found in the tables below.
March 2020 to December 2020
Month | Face-to-Face | Telephone | Video | Paper-Based | ||||
| Number | Proportion | Number | Proportion | Number | Proportion | Number | Proportion |
Mar-20 | 33,200 | 62.4% | 0 | 0.0% | 0 | 0.0% | 20,000 | 37.6% |
Apr-20 | 0 | 0.0% | 200 | 1.0% | 0 | 0.0% | 19,000 | 99.0% |
May-20 | 0 | 0.0% | 1,000 | 4.7% | 0 | 0.0% | 20,200 | 95.3% |
Jun-20 | 0 | 0.0% | 8,500 | 42.3% | 0 | 0.0% | 11,600 | 57.7% |
Jul-20 | 0 | 0.0% | 13,200 | 58.7% | 0 | 0.0% | 9,300 | 41.3% |
Aug-20 | 0 | 0.0% | 14,000 | 66.7% | 0 | 0.0% | 7,000 | 33.3% |
Sep-20 | 0 | 0.0% | 24,600 | 76.4% | 0 | 0.0% | 7,600 | 23.6% |
Oct-20 | 0 | 0.0% | 33,400 | 79.5% | 0 | 0.0% | 8,600 | 20.5% |
Nov-20 | 0 | 0.0% | 31,100 | 79.3% | 0 | 0.0% | 8,100 | 20.7% |
Dec-20 | 0 | 0.0% | 30,700 | 81.4% | 100 | 0.3% | 6,900 | 18.3% |
2021
Month | Face-to-Face | Telephone | Video | Paper-Based | ||||
| Number | Proportion | Number | Proportion | Number | Proportion | Number | Proportion |
Jan-21 | 0 | 0.0% | 33,000 | 82.9% | 100 | 0.3% | 6,700 | 16.8% |
Feb-21 | 0 | 0.0% | 36,200 | 84.0% | 100 | 0.2% | 6,800 | 15.8% |
Mar-21 | 0 | 0.0% | 50,200 | 86.3% | 200 | 0.3% | 7,800 | 13.4% |
Apr-21 | 0 | 0.0% | 45,000 | 85.9% | 0 | 0.0% | 7,400 | 14.1% |
May-21 | 700 | 1.4% | 41,800 | 84.8% | 0 | 0.0% | 6,800 | 13.8% |
Jun-21 | 3,700 | 6.9% | 42,700 | 80.0% | 0 | 0.0% | 7,000 | 13.1% |
Jul-21 | 4,000 | 8.2% | 38,300 | 78.6% | 100 | 0.2% | 6,300 | 12.9% |
Aug-21 | 1,400 | 3.0% | 37,500 | 81.0% | 800 | 1.7% | 6,600 | 14.3% |
Sep-21 | 1,200 | 2.5% | 37,200 | 77.0% | 2,600 | 5.4% | 7,300 | 15.1% |
Oct-21 | 1,600 | 3.6% | 33,600 | 74.7% | 3,300 | 7.3% | 6,500 | 14.4% |
Nov-21 | 6,200 | 12.3% | 33,200 | 65.7% | 3,400 | 6.7% | 7,700 | 15.2% |
Dec-21 | 5,400 | 12.1% | 30,200 | 67.7% | 2,900 | 6.5% | 6,100 | 13.7% |
2022
Month | Face-to-Face | Telephone | Video | Paper-Based | ||||
| Number | Proportion | Number | Proportion | Number | Proportion | Number | Proportion |
Jan-22 | 300 | 0.6% | 43,100 | 79.8% | 4,000 | 7.4% | 6,600 | 12.2% |
Feb-22 | 3,700 | 6.9% | 38,000 | 71.2% | 4,200 | 7.9% | 7,500 | 14.0% |
Mar-22 | 8,100 | 14.0% | 37,500 | 64.9% | 4,700 | 8.1% | 7,500 | 13.0% |
Apr-22 | 7,200 | 15.0% | 30,500 | 63.7% | 3,600 | 7.5% | 6,600 | 13.8% |
May-22 | 9,000 | 16.3% | 35,200 | 63.9% | 3,800 | 6.9% | 7,100 | 12.9% |
Jun-22 | 7,400 | 15.4% | 31,200 | 64.7% | 3,500 | 7.3% | 6,100 | 12.7% |
Jul-22 | 7,400 | 15.3% | 31,500 | 64.9% | 3,200 | 6.6% | 6,400 | 13.2% |
Aug-22 | 8,200 | 16.0% | 32,500 | 63.6% | 3,800 | 7.4% | 6,600 | 12.9% |
Sep-22 | 7,400 | 15.0% | 31,800 | 64.5% | 3,700 | 7.5% | 6,400 | 13.0% |
Oct-22 | 7,500 | 14.2% | 35,300 | 66.6% | 3,900 | 7.4% | 6,300 | 11.9% |
Nov-22 | 8,600 | 14.8% | 38,700 | 66.5% | 4,100 | 7.0% | 6,800 | 11.7% |
Dec-22 | 6,400 | 14.2% | 30,800 | 68.1% | 3,200 | 7.1% | 4,800 | 10.6% |
2023
Month | Face-to-Face | Telephone | Video | Paper-Based | ||||
| Number | Proportion | Number | Proportion | Number | Proportion | Number | Proportion |
Jan-23 | 8,600 | 14.4% | 40,300 | 67.4% | 4,600 | 7.7% | 6,300 | 10.5% |
Feb-23 | 8,200 | 13.9% | 40,600 | 68.6% | 4,100 | 6.9% | 6,300 | 10.6% |
Mar-23 | 9,100 | 13.7% | 45,200 | 68.3% | 4,600 | 6.9% | 7,300 | 11.0% |
Apr-23 | 6,600 | 12.3% | 37,900 | 70.8% | 3,600 | 6.7% | 5,400 | 10.1% |
May-23 | 7,400 | 12.8% | 40,300 | 70.0% | 4,000 | 6.9% | 5,900 | 10.2% |
Jun-23 | 7,600 | 12.1% | 44,600 | 70.9% | 4,300 | 6.8% | 6,400 | 10.2% |
Jul-23 | 7,000 | 11.7% | 41,600 | 69.6% | 3,900 | 6.5% | 7,300 | 12.2% |
Aug-23 | 6,600 | 10.6% | 42,300 | 67.8% | 4,100 | 6.6% | 9,400 | 15.1% |
Sep-23 | 5,700 | 9.5% | 39,900 | 66.6% | 4,100 | 6.8% | 10,200 | 17.0% |
Oct-23 | 3,900 | 7.9% | 33,900 | 68.8% | 3,000 | 6.1% | 8,500 | 17.2% |
Nov-23 | 6,700 | 10.9% | 42,500 | 69.0% | 4,000 | 6.5% | 8,400 | 13.6% |
Dec-23 | 5,800 | 12.1% | 32,600 | 68.2% | 3,600 | 7.5% | 5,800 | 12.1% |
2024
Month | Face-to-Face | Telephone | Video | Paper-Based | ||||
| Number | Proportion | Number | Proportion | Number | Proportion | Number | Proportion |
Jan-24 | 8,300 | 12.4% | 45,200 | 67.5% | 5,000 | 7.5% | 8,500 | 12.7% |
Feb-24 | 9,000 | 13.5% | 44,400 | 66.4% | 5,300 | 7.9% | 8,200 | 12.3% |
Mar-24 | 8,100 | 13.0% | 40,800 | 65.6% | 5,500 | 8.8% | 7,800 | 12.5% |
Apr-24 | 8,500 | 13.0% | 43,500 | 66.5% | 5,600 | 8.6% | 7,800 | 11.9% |
May-24 | 6,500 | 10.0% | 45,700 | 70.4% | 5,700 | 8.8% | 7,000 | 10.8% |
Jun-24 | 5,800 | 10.1% | 40,100 | 69.7% | 4,700 | 8.2% | 6,900 | 12.0% |
Jul-24 | 5,000 | 7.5% | 45,900 | 69.2% | 6,700 | 10.1% | 8,700 | 13.1% |
Aug-24 | 3,800 | 6.9% | 39,300 | 71.3% | 5,200 | 9.4% | 6,800 | 12.3% |
Sep-24 | 3,600 | 7.0% | 39,900 | 77.8% | 1,300 | 2.5% | 6,500 | 12.7% |
Oct-24 | 5,500 | 9.2% | 41,500 | 69.4% | 4,400 | 7.4% | 8,400 | 14.0% |
Nov-24 | 5,100 | 9.2% | 38,500 | 69.2% | 4,200 | 7.6% | 7,800 | 14.0% |
Dec-24 | 4,600 | 10.4% | 31,200 | 70.4% | 2,900 | 6.5% | 5,600 | 12.6% |
Please Note
- All volumes have been rounded to the nearest 100.
- Due to rounding some percentages may exceed 100%.
- Remote assessments include telephone and video assessments.
- Due to the period covered in this question, the data source has been amended so figures may not exactly match with previous publications.
- All the above data is derived from contractual management information produced by the assessment suppliers.
- The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication standards.
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