Railway Network: Repairs and Maintenance
The question
To ask the Secretary of State for Transport, what guidance she has issued on the recourse available to neighbours to Network Rail maintenance and construction projects for disputes relating to planned works.
Answered by Simon Lightwood
While the Secretary of State has not issued specific guidance on this, there are options available for raising a dispute. Ahead of planned works Network Rail consults with communities affected, to address their concerns. Compensation for disruption will be considered on a case-by-case basis. Network Rail has a contact centre and webpage which details the process for making a complaint: https://www.networkrail.co.uk/communities/contact-us/making-a-complaint/.
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