Department for Work and Pensions: Reviews
The question
To ask the Secretary of State for Work and Pensions, if she will make it her policy to automatically publish her Department's (a) internal process review statistics on an annual basis and (b) all internal process reviews.
Answered by Sir Stephen Timms
For the last two operational years the department has reported on the Internal Process Reviews it undertakes in its Annual Report and Accounts. This is alongside reporting on the wider activities of its Advanced Customer Support Teams (available here: DWP annual report and accounts 2022 to 2023 - GOV.UK and here: DWP annual report and accounts 2023 to 2024 - GOV.UK). The department continues to consider what further information can be published in future Accounts.
The department also already has plans to publish further, separate information on its Internal Process Review in a way that shows what the Department has learned from these cases and the improvements that have been made, but which importantly does not disclose the sensitive, personal and confidential information that can surround these cases. Publication is planned to start by 31 March 2025.
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