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NHS 111: Translation Services

Asked by Rupert LoweRestore BritainDepartment of Health and Social CareTabled Answered 25 February 2025UIN 28407

The question

To ask the Secretary of State for Health and Social Care, how much was spent on (a) translation and (b) interpretation on the 111 NHS contact number in 2024.

Answered by Karin Smyth

The NHS 111 service is nationally specified and locally commissioned. Each NHS 111 provider is responsible for procuring language interpretation services. The only centrally procured interpreting service is British Sign Language, as this is a seperate video relay channel not linked to the NHS 111 voice number

NHS England does not hold information relating to the cost of locally procured language interpretation services.

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