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Driver and Vehicle Licensing Agency: Telephone Services

Asked by Rupert LoweRestore BritainDepartment for TransportTabled Answered 11 February 2025UIN 28415

The question

To ask the Secretary of State for Transport, what the (a) average waiting time for people phoning and (b) time people spent on hold for the DVLA was in 2024.

Answered by Lilian Greenwood

In the calendar year 2024, the average waiting time for someone telephoning the Driver and Vehicle Licensing Agency to be connected to an advisor was 12 minutes 8 seconds.

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