Housing: Building Alterations
The question
To ask the Secretary of State for Business and Trade, whether he has made an assessment of the potential merits of creating an ombudsman for home owner property extensions.
Answered by Justin Madders
The Government continues to consider ways in which consumers can be supported in accessing redress and regularly reviews how standards of consumer protection within the construction sector could be improved.
The Digital Markets, Competition and Consumers Act 2024 contains measures to improve Alternative Dispute Resolution in consumer markets by raising standards of consistency and quality, and encouraging business take up.
The Government-funded Citizens Advice consumer service offers free advice to consumers on their rights and how to take complaints forward. A list of Alternative Dispute Resolution bodies and their related sector is available on the Chartered Trading Standards Institute website.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →