Railways: Compensation
The question
To ask the Secretary of State for Transport, whether the new government-backed train ticket website will include a search facility to help people affected by train delays find actual past (a) departure and (b) arrival times to support their claims under the Delay Repay scheme.
Answered by Simon Lightwood
Once Great British Railways is established, it will retail online by consolidating individual train operators’ ticket websites. It will work alongside a thriving private sector retail market, which will continue to play a key role in driving innovation and investment and encouraging more people to choose rail.
Exact plans will now be developed in close partnership with industry, the private sector and wider stakeholders, with further detail to be consulted on shortly as part of the Railways Bill consultation.
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