National Savings and Investments: Artificial Intelligence
The question
To ask the Chancellor of the Exchequer, for what purposes National Savings and Investments has used artificial intelligence in the last 12 months.
Answered by Emma Reynolds
NS&I is currently making use of artificial intelligence (AI) across its business.
NS&I has used AI in the last 12 months for its customer service chatbot, a tool used by NS&I customers to obtain answers to product and service queries that they may have. NS&I has also used AI for a digital voice assistant tool for its telephone service
In addition, NS&I has been piloting the use of the Government Communications Service generative AI tool called ‘Assist’, developed to support people working across government in communications roles. NS&I has also used AI to support its coding activities, researching publicly available economic data, and there is an AI component in the wider ongoing work by its operational partners to modernise NS&I's service delivery to customers
Further details about NS&I’s chatbot service will be published in due course online, as part of the Algorithmic Transparency Recording Standard.
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