Electronic Government
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to make government digital services accessible to people without strong digital skills.
Answered by Feryal Clark
The Government Digital Service supports and incentivises departments to design digital services that are simple and easy to use. The Service Manual provides patterns to help departments design both online services for people with limited digital literacy and offline channels to support users, such as in person support at Post Offices for OneLogin.
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