Personal Independence Payment: Telephone Services
The question
To ask the Secretary of State for Work and Pensions, what proportion of the total cost of running Personal Independence Payment is spent on the provision of face-to-face and over the phone assessments.
Answered by Sir Stephen Timms
The information requested is not held by the Department.
For both the legacy Personal Independence Payment contracts (that completed on 6 September 2024) and the new Functional Assessment Service contracts, providers do not/did not split their costs by service channel.
Under the new Functional Assessment Service contracts, the costs provided by the Suppliers are not split between the individual service elements (ie Personal Independence payments, Work Capability Assessments and Specialist Benefits).
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