Water Charges
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, what steps he is taking to ensure affordable water supply for households.
Answered by Emma Hardy
As the independent economic regulator, Ofwat independently scrutinises water company business plans and ensure the prices water companies charge their customers are fair and proportionate.
All water companies have measures in place for people who struggle to pay for their water and wastewater services, including measures such as WaterSure, social tariffs, payment breaks and holidays, and debt management support.
We expect all companies to make sure households are aware of the measures available to them and do everything they can to support their customers. Furthermore, we expect companies to hold themselves accountable for their public commitment to end water poverty by 2030 and will work with the sector to ensure appropriate measures are taken to this end.
The Government is working with industry to keep the current support schemes under review to ensure that vulnerable customers across the country are supported.
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