Postal Services
The question
To ask the Secretary of State for Business and Trade, what assessment his Department has made of recent trends in Royal Mail’s postal service deliveries times; and what steps the Government is taking to ensure that customers receive a reliable and timely service.
Answered by Justin Madders
It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards, and to decide how to use its powers to investigate and take enforcement action. In December 2024, following its investigation of Royal Mail’s performance in the 2023-24 financial year, Ofcom fined the company £10.5m because of its failure to significantly improve service levels.
Ofcom is currently considering the future of the universal postal service and published a consultation in January proposing a package of reforms to better reflect people’s usage of postal services and support financial sustainability.
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