Voice over Internet Protocol
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps his Department is taking to (a) monitor and (b) enforce compliance with the checklist for communication providers; and how customers will be informed of their rights and the safeguards in place during the migration to Voice over Internet Protocol.
Answered by Chris Bryant
The PSTN switch-off is an industry-led process. As per the checklist the Government is meeting with communications providers before they restart non-voluntary migrations to ensure they are meeting the checklist commitments. The Government is engaging regularly with the signatories of the PSTN Charter to monitor their PSTN switch-off plans and progress and compliance with the checklist.
The Government and Ofcom are engaging regularly with the industry to monitor their plans for raising awareness on the PSTN switch-off. Ofcom has placed an obligation on communications providers to engage in effective communication with customers about any change to their service.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →